When you are preparing to move into a rented apartment, especially through a letting or real estate agency, it can be unsettling to discover notes or issues that need to be changed before you move in. Many people are unsure how seriously to take these findings or what they should do to protect themselves. Understanding how to deal with this situation calmly and correctly can help you avoid problems later.
This guidance explains how to approach issues identified at a property before moving in, why keeping records matters, and what practical steps can help clarify your position under UK law.
Understanding the issue or context
Before a tenancy begins, it is common for prospective tenants to view the property and review information such as inventories, condition reports, or written notes about repairs and fixtures. Sometimes these notes reveal problems that were not expected or do not match what was discussed.
Where a property is being rented through an agency, communication may involve several people, including the agent, the landlord, and, in some cases, an existing occupier. This can make it difficult to know who has said what and whether promised changes will actually be made.
The concern for most tenants is whether unresolved issues could later be blamed on them, lead to disputes, or affect their deposit.
The legal rules or framework
Under UK housing law, landlords are responsible for ensuring that rented properties meet certain standards and that any agreed condition is properly recorded. While not every issue will be a legal breach, clarity about the property’s condition at the start of the tenancy is important.
Letting agents also have professional obligations to communicate accurately and fairly. If discussions take place about changes or repairs, those discussions may become relevant if a dispute later arises.
Written evidence does not automatically resolve disputes, but it can play a significant role in showing what was agreed and what information was shared before the tenancy began.
Practical steps to take
If you notice notes or issues that need to be changed before moving in, the following steps can help protect your position:
- Keep a clear record of conversations
Make a note of what was said between the agency employee and your friend, including dates and key points discussed. - Save all written communication
Keep copies of emails you have sent to the agency and any responses you receive. Do not rely on verbal assurances alone. - Ask for confirmation in writing
If changes or repairs are promised, ask the agency to confirm this by email before you move in. - Review inventories or condition reports carefully
Check that any notes accurately reflect the property’s condition and raise corrections promptly. - Avoid assumptions before signing
If something is unclear or unresolved, seek clarification before entering into the tenancy agreement.
These steps can help ensure that expectations are clear and properly documented.
Common pitfalls to avoid
People often run into difficulties where:
- verbal promises are relied on without written confirmation
- emails or messages are not kept once the tenancy begins
- issues are raised too late, after moving in
- unclear notes are accepted without question
Avoiding these pitfalls can reduce the risk of later disputes or misunderstandings.
Frequently Asked Questions
Why is it important to keep records before moving in?
Records help show what was known or agreed at the start of the tenancy, which can be important if issues arise later.
Are emails enough, or do I need formal letters?
Emails are usually sufficient, as long as they clearly set out what was discussed and are kept safely.
What if the agency says changes will be made but does nothing?
Written records can help you follow up and, if necessary, show that assurances were given.
Should I raise issues even if they seem minor?
Yes. Minor issues can later become points of disagreement if they are not recorded early.
Can these issues affect my deposit?
Potentially, yes. Clear evidence of the property’s original condition can help protect you.
Is legal advice always necessary at this stage?
Not always, but advice can be helpful if the situation remains unclear or contentious.
Conclusion
Finding notes or issues that need to be changed before moving into a rented apartment can feel worrying, but careful record-keeping can make a real difference. Keeping clear records of conversations and all communication with the agency helps ensure that expectations are documented and misunderstandings are minimised.
If you’d like to understand your rights and options in plain English, visit LegalGuidance.org — a free resource powered by Martin Taggart Legal Consulting.
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This information is general guidance only and not legal advice. For personalised support, please contact Martin Taggart Legal Consulting.