When you report a crime to the police, it is natural to expect clear communication, regular updates, and reassurance that your case is being properly handled.
Many people feel unsure about what a crime reference number actually means, how their case is progressing, or what to do if they feel it is not receiving enough attention.
Understanding your rights within the police investigation process helps you move from confusion to clarity.
This guidance explains what a crime reference number signifies, how police investigations are managed, and what steps you can take if you believe your case needs further attention.
Understanding the Issue or Context
You have already taken the important step of reporting the incident to the police and you have received a crime reference number.
This number confirms that:
- your report has been logged,
- the incident is recorded on the police system, and
- an investigation process has begun (or will begin).
However, it is common to feel uncertain about:
- how long the investigation will take,
- who to contact for updates,
- what to do if nothing seems to be happening,
- whether you can escalate concerns.
This article explains the practical and procedural steps available to you.
The Legal Rules or Framework
1. A Crime Reference Number Confirms Your Report Is Officially Recorded
When police issue a crime reference number, it means:
- your report is logged on the national system,
- an officer or investigation team will be assigned,
- the case must be assessed for evidence and risk.
This number is essential for all future correspondence.
2. You Have the Right to Updates Under the Victims’ Code
In England and Wales, the Victims’ Code gives you rights including:
- being told what is happening with the investigation,
- being updated at key stages,
- receiving contact details for the officer in charge (OIC).
Even if the case is still “under assessment,” the police must communicate clearly.
3. You Can Speak to the Officer in Charge (OIC)
Once assigned, the OIC is responsible for:
- reviewing evidence,
- taking statements,
- managing enquiries,
- keeping you informed.
If you have concerns, you are entitled to speak with them directly.
4. You Can Request to Speak to a Supervisor
If you feel:
- the case is not progressing,
- you are not being updated,
- you believe an error has been made,
you have the right to ask for the OIC’s supervisor or sergeant.
This is an entirely appropriate and recognised step.
5. You Can Make a Victim Contact Request
If updates have stopped, you may request:
- a status update,
- clarification on next steps,
- expected timescales.
Police forces must respond within a reasonable time.
Practical Steps to Take (Step-by-Step Guidance)
1. Locate Your Crime Reference Number
You will need this for all calls, emails and follow-ups.
2. Contact the Police Station or Force Handling the Case
Ask to speak with:
- the officer in charge, or
- the investigation team.
Explain that you are seeking an update on your case.
3. Prepare Key Information Before Calling
Have ready:
- your crime reference number,
- your contact details,
- a brief description of the incident,
- any new information or evidence.
This helps the officer understand your query quickly.
4. If You Feel the Case Is Not Moving, Request a Supervisor
You can politely say:
“I would like to speak with the supervising officer regarding the progress of my case.”
This is entirely acceptable and often results in clearer communication.
5. Keep Written Records of All Contact
Record:
- dates you called,
- who you spoke with,
- what was said,
- any promises of follow-up.
These records are helpful if you later need to escalate.
6. Provide Any New Evidence Promptly
If you receive:
- messages,
- documents,
- witness details,
- CCTV,
- financial records,
send them to the officer in charge immediately.
7. If Necessary, Consider a Force-Level Complaint
If communication repeatedly breaks down, you may make a formal complaint to the police force’s professional standards department.
This is used only when normal communication fails.
Common Pitfalls to Avoid
- Waiting passively for updates
Police manage large caseloads; requesting updates is normal and appropriate. - Assuming no news means no progress
Many investigative steps happen in the background. - Not keeping your own notes
Records assist if concerns arise later. - Contacting multiple departments
Always go through the OIC or their supervisor first. - Holding back new evidence
Providing information promptly helps the investigation.
Frequently Asked Questions
1. What does a crime reference number mean?
It confirms your report has been logged and an investigation is underway or pending.
2. Can I ask for updates from the police?
Yes. The Victims’ Code gives you the right to regular updates.
3. What if the officer does not call back?
You can request their supervisor or sergeant to contact you.
4. Can I provide new evidence after reporting the crime?
Yes. New evidence should be shared with the OIC immediately.
5. Who do I contact if I lose my crime reference number?
Call the non-emergency police number for your area. They can locate it using your details.
6. Do I need a solicitor for this stage?
Not usually, unless the matter is highly complex or involves wider legal issues.
Conclusion
If you’d like to understand your rights and options in plain English, visit LegalGuidance.org — a free resource powered by Martin Taggart Legal Consulting.
For professional, fixed-fee advice from a UK solicitor, visit MartinTaggart.com.
This information is general guidance only and not legal advice. For personalised support, please contact Martin Taggart Legal Consulting.